Terms of Service
These Terms of Service (the “Terms”) govern your access to and use of Timagine (the “Service”), operated by Bamboe VOF, Merendreedorp 75, 9850 Deinze, Belgium (VAT BE 0711.718.494) (“Timagine”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you are entering into these Terms on behalf of a company, you confirm you are authorised to bind that company.
1. The Service
Timagine turns 3D renders and material samples into photorealistic images using third-party AI image models. The Service is provided on a software-as-a-service basis and is intended for professional and business use (for example by kitchen builders, interior designers, decorators and architects).
2. Accounts and organisations
You need an account to use the Service. Accounts and team workspaces (“Organisations”) are managed through our authentication provider. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account and Organisation. You must be at least 18 years old. An Organisation administrator is responsible for the members they invite and for the Organisation’s billing.
3. Acceptable use
You agree not to:
- upload content you do not have the right to use, or that infringes the rights of others;
- upload unlawful, harmful, or infringing material, or use the Service to create such material;
- attempt to reverse engineer, resell, or circumvent usage limits or billing of the Service;
- probe, scan, or disrupt the integrity or performance of the Service; or
- use the Service to build a competing product or to train competing models.
4. Your content
“Your Content” means the renders, photos, material samples, project information, and other material you upload. As between you and Timagine, you retain all rights in Your Content. You grant us a worldwide, non-exclusive licence to host, process, and transmit Your Content solely to operate and provide the Service to you (including sending it to the AI providers needed to generate outputs). You warrant that you have the rights and any necessary consents to upload Your Content and to have it processed in this way.
5. AI-generated outputs
Subject to your compliance with these Terms and payment of applicable fees, you own the images the Service generates from Your Content (“Outputs”), to the extent such ownership can be granted under applicable law. Outputs are produced by AI models and are artistic approximations, not photographs. They may contain inaccuracies and must not be presented to your own clients as a faithful, measured, or as-built representation. You are responsible for reviewing Outputs before relying on or sharing them. Because similar prompts can produce similar results for different users, we do not warrant that Outputs are unique.
6. Credits, plans and billing
The Service uses credits and optional subscription plans. Credit packs are one-off purchases; subscription plans (such as Pro and Team) renew automatically each billing period until cancelled. Payments are processed by our payment provider (Stripe). Prices are stated exclusive of VAT unless indicated otherwise; VAT is added where applicable. By purchasing, you authorise us and our payment provider to charge your payment method for the amounts due, including recurring subscription fees.
7. Refunds and cancellation
Credit packs are prepaid and non-refundable once the credits have been added to your Organisation, because they are digital content made available to you immediately. Unused credits remain available while your account is active.
Subscriptions are billed in advance for each period. You can cancel at any time from your billing settings; your plan stays active until the end of the period already paid for, and we do not provide pro-rata refunds for partial periods. We do not auto-refund on cancellation.
If you are a consumer in the EU, you normally have a 14-day right of withdrawal for distance contracts. By purchasing credits or a subscription and starting to use the Service, you expressly request that we begin performance immediately and you acknowledge that you lose this right of withdrawal once the digital content has been supplied or the service has begun. This does not affect your mandatory statutory rights. If something is genuinely wrong on our side, contact us at kasper@timagine.app and we will deal with it reasonably.
8. Availability, changes and support
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features. We provide support by email at kasper@timagine.app.
9. Our intellectual property
The Service, including its software, design, and trademarks, is owned by Bamboe VOF and its licensors. Except for the rights expressly granted to you in these Terms, nothing transfers any of our intellectual property to you.
10. Third-party services
The Service relies on third-party providers for authentication, hosting, storage, payments, AI image generation, and error monitoring. Your use of the Service is also subject to those providers’ terms where relevant. The current list of sub-processors is set out in our Privacy Policy.
11. Disclaimer of warranties
To the maximum extent permitted by law, the Service and Outputs are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, Timagine is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law (such as for fraud or for death or personal injury caused by negligence).
13. Indemnity
You agree to indemnify and hold Timagine harmless from claims arising out of Your Content or your use of the Service in breach of these Terms or of applicable law or third-party rights.
14. Term and termination
These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; sections that by their nature should survive (including ownership, disclaimers, liability, and governing law) survive.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you. Your continued use of the Service after the changes take effect constitutes acceptance.
16. Governing law and jurisdiction
These Terms are governed by Belgian law. The courts of the judicial district of East Flanders, Ghent division, have exclusive jurisdiction, without prejudice to any mandatory consumer protection rules that grant a consumer the right to bring proceedings before the courts of their place of residence.
17. Contact
Bamboe VOF · Merendreedorp 75, 9850 Deinze, Belgium · VAT BE 0711.718.494 · kasper@timagine.app